Refund/Return Policy

SECTION 1 - Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dev.kingspapermart@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dev.kingspapermart@gmail.com

SECTION  2 - Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please record an unboxing video (full 360 angles) when you have received a package from us. The unboxing video is necessary as proof for damage cases, so please record it in clear lighting. 

If you find some defects on your products, you may return it to us as long as you purchased it from our website (www.kingspapermart.com). The unboxing video should show the damaged parts and packing slip existing outside of the package. If you find your item damaged within 7 days after you received the item (incase of bad packaging etc), you should have 2 videos: unboxing video and damaged product video.

We're sorry but we can't accept an exchange if you don't have the video or the video you have is edited/paused.

Email us the unboxing video and pictures of the products with your Order ID number to dev.kingspapermart@gmail.com with subjects: "EXCHANGE IT PLEASE" no more than 30 days from the receipt date. Then, send us the product that you want to exchange to the address that you will receive in the email.

SECTION 3 - Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Used products cannot be returned or exchanged.

SECTION 4 - CONTACT US

Questions about the Return/Refund policy should be sent to us at dev.kingspapermart@gmail.com